Kernwoorden dienstverlening
Unified Desktop | IVR | Programma management | ACD | PABX | |
Project management |
Klantspraakroutering | eGlue |
Interactive Intelligence |
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Agile |
Scrum | Operationeel Management | Jacada | Avaya | |
Consultancy | ITIL | Interim management | Chatbots | Genesys | |
Training | Pid |
Bouw en inrichting Klantcontact
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Zaaksystemen |
Cisco | |
Six Sigma |
Quickcom | Mitel | |||
Project Brief |
Prince 2 |
CRM |
Nice Systems |
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Programma van eisen |
Big Data
|
Sturing Kanalenmix
|
Kana |
Trinicom
|
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Klantgerichtheid | Kostenbewust |
Artificial Solutions |
Right Now | SalesForce | |
ForecastingPlanning | Efficiency | Rapportage |
Reporting Tools
|
Ocacle | |
Social Media |
KPI | Mensgericht & organisatieverandering |
Crystal Reports
|
Sap | |
Customer Journey
|
Seo / Sea | Cross & Upsell | Cognos | Clarity | |
Stakeholders | Webwinkel | Key2Burgerzaken | SPSS |